http://pamelahillinstitute.com/317/golden-rules-of-customer-service-in-the-spa-and-beauty-industry-body-language-speaks-volumes/ Mon, 17 Jan 2011 01:04:10 -0700 http://wordpress.org/?v=2.8.6 hourly 1 http://pamelahillinstitute.com/317/golden-rules-of-customer-service-in-the-spa-and-beauty-industry-body-language-speaks-volumes/comment-page-1/#comment-10083 chris Thu, 28 Feb 2008 11:28:27 +0000 http://pamelahillinstitute.com/317/golden-rules-of-customer-service-in-the-spa-and-beauty-industry-body-language-speaks-volumes/#comment-10083 Having your staff trained in body language can also help when it comes to interpreting customers. A win win situation. Having your staff trained in body language can also help when it comes to interpreting customers. A win win situation.

]]> http://pamelahillinstitute.com/317/golden-rules-of-customer-service-in-the-spa-and-beauty-industry-body-language-speaks-volumes/comment-page-1/#comment-9890 Pamela Hill Institute » Blog Archive » Golden Rules of Customer Service: Deal with Complaints (instead of avoiding them) Tue, 19 Feb 2008 13:49:18 +0000 http://pamelahillinstitute.com/317/golden-rules-of-customer-service-in-the-spa-and-beauty-industry-body-language-speaks-volumes/#comment-9890 [...] One of the golden rules of customer service, the life blood of any service oriented business, is to deal with complaints quickly and effectively. The natural human tendency is to avoid them as you wish to avoid any unpleasantness, but that only makes the situation worse. Everyone will have complaints on occasion, even the best of processionals. What sets the best pros apart from the merely average is the way in which they handle customer complaints and are often able to turn around a difficult, pain in the neck customer, making them instead into a loyal convert. [...] [...] One of the golden rules of customer service, the life blood of any service oriented business, is to deal with complaints quickly and effectively. The natural human tendency is to avoid them as you wish to avoid any unpleasantness, but that only makes the situation worse. Everyone will have complaints on occasion, even the best of processionals. What sets the best pros apart from the merely average is the way in which they handle customer complaints and are often able to turn around a difficult, pain in the neck customer, making them instead into a loyal convert. [...]

]]> http://pamelahillinstitute.com/317/golden-rules-of-customer-service-in-the-spa-and-beauty-industry-body-language-speaks-volumes/comment-page-1/#comment-9424 Pamela Hill Institute » Blog Archive » Golden Rules of Customer Service in the Spa and Beauty Industry: Commit to Quality Every Day Tue, 05 Feb 2008 20:54:16 +0000 http://pamelahillinstitute.com/317/golden-rules-of-customer-service-in-the-spa-and-beauty-industry-body-language-speaks-volumes/#comment-9424 [...] It should be the focus of every employee, every day – commitment to quality. This is even more critical when it comes to the service industry and those therapists or clinicians that are front line with the customers. [...] [...] It should be the focus of every employee, every day – commitment to quality. This is even more critical when it comes to the service industry and those therapists or clinicians that are front line with the customers. [...]

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