October, 2008

Bad News Travels Fast: Effective Strategies for Dealing with Bad Reviews from Disgruntled Clients

Bad news travels fast, and when you have a disgruntled client, as everyone who deals with the public in a service business will have at one time or another, then steps need to be taken to minimize the damage. There... (Continue reading)

Spa Management: Catering to High End Clients

Aestheticians who own or manage a spa understand the importance of high maintenance clients.  These clients are the spa equivalent of the “whales” that the Las Vegas casinos treat with tender loving care.  Wealthy clients tend to be high maintenance... (Continue reading)

What Every Aesthetician Should Know About Treating Teenage Clients Who Have Not Fully Matured or Developed

Many aestheticians are seeing teenage clients these days. Teenage young women want to emulate their mothers and other role models, and a visit to the spa just seems natural to many of them. In fact, many mothers give their teenage... (Continue reading)

Fitzpatrick Skin Analysis for Aestheticians and Spa Professionals – Understanding Its Uses and Limitations

The Fitzpatrick Skin Analysis is utilized by aesthetic professionals, and is based on the work of Dr. Thomas Fitzpatrick, for years the chair of the Department of Dermatology at Massachusetts General Hospital in Boston. Called the father of modern academic... (Continue reading)

Professional Esthetics Book Review by Pamela Hill – Common Skin Diseases: A Handbook for the Aesthetician

Professional Esthetics Book Review by Pamela Hill - Common Skin Diseases: A Handbook for the Aesthetician

For an aesthetician, beautician, spa therapist or clinician in a medical spa, there is a book that is an invaluable tool for the skin care professional – Common Skin Diseases: A Handbook for the Aesthetician The book addresses the common and... (Continue reading)

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