Bad news travels fast, and when you have a disgruntled client, as everyone who deals with the public in a service business will have at one time or another, then steps need to be taken to minimize the damage. There... (Continue reading)
Aestheticians who own or manage a spa understand the importance of high maintenance clients. These clients are the spa equivalent of the “whales” that the Las Vegas casinos treat with tender loving care. Wealthy clients tend to be high maintenance... (Continue reading)
Many aestheticians are seeing teenage clients these days. Teenage young women want to emulate their mothers and other role models, and a visit to the spa just seems natural to many of them. In fact, many mothers give their teenage... (Continue reading)
The Fitzpatrick Skin Analysis is utilized by aesthetic professionals, and is based on the work of Dr. Thomas Fitzpatrick, for years the chair of the Department of Dermatology at Massachusetts General Hospital in Boston. Called the father of modern academic... (Continue reading)
For an aesthetician, beautician, spa therapist or clinician in a medical spa, there is a book that is an invaluable tool for the skin care professional – Common Skin Diseases: A Handbook for the Aesthetician The book addresses the common and... (Continue reading)
An important aspect to the success of skin treatment is the correct typing of skin. Often skin type is categorized according to the Fitzpatrick skin type scale which ranges from very fair or skin type I to very dark or... (Continue reading)
Skin care was once just the province of women, but now more men than ever are interested in quality skin and are utilizing cleansing and moistening to keep their hair and skin both looking and feeling healthy. Aware of their... (Continue reading)
In any spa settings, it is the little things and the personal touches that really keep clients loyal to the business, and coming back for more and more. And it is what makes them refer their friends and acquaintances to... (Continue reading)
Microdermabrasion, a cosmetic procedures, is very popular in day spas, doctors’ offices and especially these days in medical spas, and it has had new advances recently making the procedure even more popular and beneficial. Microdermabrasion refers to a process in which... (Continue reading)
Everyone has to deal with them at one time or another. Difficult spa clients who have totally unrealistic expectations of the results and outcomes they will receive from spa treatments. Any time you are in a business that involves dealing... (Continue reading)